Company: Norvene
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria
Email: contact@norvene.com
Phone: +359 88 250 1552
At Norvene, we are committed to providing fast and reliable delivery for all customers in France and across the European Union. This policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next working day.
Once your order is shipped, you will receive a confirmation email including your tracking details.
2. Delivery Times
We offer FastTrack Delivery across France and the European Union.
Average delivery time: 2 to 3 business days after dispatch.
Orders are shipped through trusted private courier partners to ensure fast and secure delivery.
If a delay occurs due to logistics or weather conditions, our team will contact you promptly.
3. Shipping Fees
We offer free shipping and free returns on all orders over €30.
For orders below this amount, a small delivery charge may apply, displayed at checkout before payment.
All product prices shown on our website include VAT.
4. Delivery Area
We currently deliver to France.
Please ensure your shipping address is complete and accurate. Norvene cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
5. Tracking Information
After dispatch, you will receive a tracking number and courier details by email.
Tracking updates typically appear within 24 to 48 hours after the parcel is shipped.
6. Delivery Delays or Lost Packages
If a delivery attempt fails because the recipient was unavailable, the courier may attempt redelivery or hold the parcel for pickup.
In the rare event of a lost or delayed shipment, contact us at contact@norvene.com or call +359 88 250 1552 with your order number, and our support team will investigate the issue immediately.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of receiving your package.
Include your order number and photos of the damaged or missing items so our team can resolve the issue quickly.
8. Customs and Taxes
All prices on our website include VAT and are duty-free for customers within the European Union.
For deliveries outside the EU, customs duties or import taxes may apply, which are the responsibility of the customer.
9. Related Policies
For more information about our terms, refunds, and privacy practices, please visit the following pages:
Terms of Service
Refund Policy
Privacy Policy
10. Customer Support
Our support team is available 24/7 to answer questions related to your order, shipping, or delivery.
You can contact us anytime at contact@norvene.com or call +359 88 250 1552
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria