Company: Norvene
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria
Email: contact@norvene.com
Phone: +359 88 250 1552
At Norvene, customer satisfaction is our top priority. We want you to feel completely confident shopping with us. If you are not satisfied with your purchase, you may request a return or refund under the following terms.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases.
If for any reason you are not fully satisfied with your order, you can return it within 60 days of receiving it for a full refund — no questions asked.
Returned items must be in their original condition, unused, and with all original packaging and accessories.
2. Legal Right of Withdrawal (14 Days – EU Customers)
In accordance with EU consumer protection laws, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us of your decision to withdraw before the 14-day period expires. You may do this by sending an email to contact@norvene.com or by calling us at +359 88 250 1552 with your order number and full name.
3. Return Conditions
To qualify for a refund:
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The product must be returned in its original condition, unused, and in the original packaging.
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Proof of purchase (such as an order confirmation) must be provided.
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Products showing signs of misuse, intentional damage, or missing parts may not be eligible for a full refund.
Once your return is received and inspected, we will notify you by email or phone regarding the status of your refund.
4. Refunds
Approved refunds are issued to the original payment method used for purchase.
Refunds are generally processed within 5 to 10 business days after the returned product has been received and inspected.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
5. Return Shipping
Return shipping is free for all orders within France and the European Union.
For international returns, return costs may apply depending on the destination. Please contact us at contact@norvene.com or call +359 88 250 1552 before returning your order to confirm return instructions.
6. Exchanges
If you received a defective or incorrect product, please contact us within 7 days of delivery. We will replace the product or issue a refund at no additional cost.
7. Damaged or Missing Items
If your order arrives damaged or missing items, please notify us within 7 days of receiving your package. Include your order number and photos of the issue so we can resolve it promptly.
8. Non-Refundable Items
Certain types of goods are exempt from being returned or refunded, including:
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Gift cards or promotional items.
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Products marked as “final sale” or “non-returnable.”
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Items returned after the 60-day period.
9. Customer Support
For all return, refund, or exchange requests, please contact our support team.
Email: contact@norvene.com
Phone: +359 88 250 1552
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria
Our support team is available 24/7 to assist you with any questions or concerns.