Company: Norvene
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria
Email: contact@norvene.com
Phone: +359 88 250 1552
At Norvene, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. By using our site, you agree to the terms of this policy.
1. Information We Collect
We collect personal data to process your orders and provide a better shopping experience. This may include:
- Your name, email address, billing and shipping address, and payment details when you make a purchase or create an account.
- Device information such as IP address, browser type, and time zone.
- Order history, preferences, and communication records when you contact us.
2. How We Use Your Information
We use your information to process payments, fulfill orders, communicate with you, and improve our website and services. Your data may also be used to detect and prevent fraudulent transactions and to comply with applicable laws.
3. Sharing of Information
We do not sell or rent your personal information. We may share it only with trusted third-party providers who help us operate our store, such as payment processors, delivery services, and analytics providers. All partners are required to handle your data securely and in accordance with privacy laws.
4. Data Retention
We keep your personal information for as long as necessary to provide services and comply with legal requirements. You can request deletion of your data at any time by contacting us at contact@norvene.com or calling +359 88 250 1552.
5. Cookies
Our website uses cookies to ensure functionality and improve your browsing experience. You may disable cookies in your browser settings, though some parts of the website may not work properly as a result.
6. Your Rights (GDPR)
If you are an EU resident, you have the right to access, correct, or delete your personal data; object to or restrict processing; and request data portability. To exercise these rights, contact us at contact@norvene.com or call +359 88 250 1552. We will respond within the time limits required by applicable law.
7. Security
We take appropriate technical and organizational measures to secure your data from unauthorized access, alteration, or disclosure. All payments are processed through encrypted gateways such as Stripe and Shopify Payments. Norvene does not store credit card details.
8. Third-Party Services and Hosting
Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell products and process transactions. Your data may be stored on Shopify’s secure servers in accordance with applicable privacy laws.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Related Policies
For more information on our terms, shipping, and refunds, please see:
Terms of Service
Shipping Policy
Refund Policy
11. Contact Information
If you have any questions about this Privacy Policy or the way your information is handled, contact us at:
Email: contact@norvene.com
Phone: +359 88 250 1552
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria