1. Where is Norvene based?
Norvene operates from Gorna Oryahovitsa, Veliko Tarnovo, Bulgaria, and serves customers throughout France and the European Union. Our logistics partners ensure fast, secure, and trackable delivery to all EU destinations.
2. How long does delivery take?
Orders are processed within 1 to 2 business days after payment confirmation. Delivery within France and the European Union typically takes 2 to 3 business days using our FastTrack Delivery service. If there is any delay due to customs, weather, or courier issues, we will notify you promptly.
3. Do you offer free shipping?
Yes, free shipping and returns are available on all orders over €30. For orders below this amount, a small delivery charge may apply, which is shown at checkout before payment.
4. What payment methods are accepted?
We accept all major payment methods, including Visa, Mastercard, American Express, Maestro, and PayPal, as well as secure payments processed through Stripe and Shopify Payments. All transactions are encrypted and completely secure.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details. Tracking updates usually appear within 24 to 48 hours after dispatch.
6. Can I change or cancel my order after placing it?
If your order has not yet been processed, you may request a change or cancellation by contacting our support team as soon as possible. Once the order has been shipped, it can no longer be modified, but you can still return it under our 60-day money-back guarantee.
7. What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days for a full refund. Items must be unused, in their original packaging, and include proof of purchase.
8. How do I start a return?
To initiate a return, simply contact our support team with your order number and reason for return. Our team will provide the return instructions and arrange free return shipping for orders within France and the EU.
9. What if my order arrives damaged or incomplete?
If your order arrives damaged, defective, or missing an item, contact us within 7 days of delivery. Please include your order number and photos of the issue so that we can resolve it quickly.
10. Are taxes included in the prices?
Yes, all prices displayed on our website include VAT (Value Added Tax). There are no hidden fees at checkout for customers in France and the EU.
11. Do you ship internationally?
Yes, we ship across the European Union and selected international destinations. Please note that deliveries outside the EU may be subject to additional customs duties or import taxes, which are the responsibility of the customer.
12. How can I contact customer support?
Our customer support team is available 24/7 to assist with orders, returns, and general inquiries.
Email: contact@norvene.com
Phone: +359 88 250 1552
Address: 70 Georgi Izmirliev St, 5100 Gorna Oryahovitsa, Veliko Ta